F.A.Q. - Frequently asked questions
If you have any questions about our service, you've come to the right place. We have compiled a selection of the most frequently asked questions on this page.
If something is still not clear to you, please take a look at the corresponding product pages or simply contact us:
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PSA-Partner.de is an intermediary platform for certified protective equipment that specializes in offering a qualified selection of protective equipment products in stock that are most needed to protect the population in the COVID19 pandemic.
The operators of PSA-Partner.de are characterized by an international procurement network of sales partners, manufacturers and distributors, which enables us to deliver large quantities of certified protective equipment to our customers within a very short time.
Our service is aimed exclusively at government agencies, medical industries, specialty retailers and tradespeople.
Every product we broker has been checked by our expert staff with regard to availability, certifications and price-performance ratio. As a rule, we purchase our products directly from manufacturers or selected distributors.
In almost all cases, we are able to provide you with your desired product in the shortest possible time through our manufacturer and distribution network.
The offered product portfolio is an excerpt of the most frequently requested products. To make shopping as easy as possible for you, we have limited our visual offer to these.
If your desired product is not available in our assortment, please feel free to contact us.
No, our service is free of charge for you. PSA-Partner.de only receives an agency fee from the suppliers for brokering the products.
Our partners always strive to have manageable quantities in stock to be able to supply you quickly and efficiently.
If you need large quantities, we will be happy to put you in touch directly with the relevant manufacturers or distributors at home and abroad, depending on the product. Benefit here from our global procurement network.
In order to be able to determine the suitable manufacturer or distributor for your desired demand, we ask you to send us a letter of intent (LOI) in advance. You will find the appropriate form under the tab Large Quantities.
No, you can purchase all in stock products also in guest mode. However, a customer account has the advantages for you that you can manage your shipping and billing addresses can view your recent orders.
However, if you are interested in large quantities, you will need a customer account to contact us, which you can create easily and in a few minutes.
If you have an existing customer relationship, we may offer you payment by invoice. All other payment methods can be found here (link to payment methods).
After your order has been received by us and we have booked your payment, you will usually receive your goods within a few days the desired order delivered to the delivery address given to us.
For products that are not in stock, the estimated delivery time will be displayed in the ordering process.
Bulk quantities are individual agreements, in which you can agree the terms of delivery and payment directly with the manufacturer or distributors.
We cooperate with all renowned service providers in Europe for manageable quantities in order to deliver your goods as quickly and safely as possible.
For large quantities, we are happy to offer you access to our international contact network of manufacturers, distributors and freight forwarders, who will be happy to put their know-how at your disposal.
Feel free to contact us and let us determine your desired quantities together. Afterwards, we will discuss together to what extent we can find a price that is satisfactory for you. Please use our contact form for this purpose.
Loyalty and recommendation are very important to us and partners and intermediaries are welcome to join us. Our partner program, which has been tried and tested for years, is a core element of our offer.
Details about our loyalty and partner program can be found here.
This is also possible if necessary. Use our contact form and describe us your product very precisely with pictures, certifications, delivery quantities and times.
We will be happy to contact you and discuss the possibilities of cooperation.
If you still have any questions, please do not hesitate to contact us directly via our contact form.
Contact form