F.A.Q. - Frequently asked questions

If you have any questions about our service, you've come to the right place. We have compiled a selection of the most frequently asked questions on this page.
If something is still not clear to you, please take a look at the corresponding product pages or simply contact us:
Contact

1What is PSA-Partner.de?

PSA-Partner.de is an intermediary platform for certified protective equipment that specializes in offering a qualified selection of protective equipment products in stock that are most needed to protect the population in the COVID19 pandemic.

The operators of PSA-Partner.de are characterized by an international procurement network of sales partners, manufacturers and distributors, which enables us to deliver large quantities of certified protective equipment to our customers within a very short time.

2Who can use the PSA-Partner.de service?

Our service is aimed exclusively at government agencies, medical industries, specialty retailers and tradespeople.

3Are your products certified?

Every product we broker has been checked by our expert staff with regard to availability, certifications and price-performance ratio. As a rule, we purchase our products directly from manufacturers or selected distributors.

4My desired product is not listed with you. Can you procure it anyway?

In almost all cases, we are able to provide you with your desired product in the shortest possible time through our manufacturer and distribution network.

The offered product portfolio is an excerpt of the most frequently requested products. To make shopping as easy as possible for you, we have limited our visual offer to these.

If your desired product is not available in our assortment, please feel free to contact us.

5Do you charge for your service?

No, our service is free of charge for you. PSA-Partner.de only receives an agency fee from the suppliers for brokering the products.

6Do you have all products in stock?

Our partners always strive to have manageable quantities in stock to be able to supply you quickly and efficiently.

If you need large quantities, we will be happy to put you in touch directly with the relevant manufacturers or distributors at home and abroad, depending on the product. Benefit here from our global procurement network.

In order to be able to determine the suitable manufacturer or distributor for your desired demand, we ask you to send us a letter of intent (LOI) in advance. You will find the appropriate form under the tab Large Quantities.

7Is the creation of a customer account mandatory for an order?

No, you can purchase all in stock products also in guest mode. However, a customer account has the advantages for you that you can manage your shipping and billing addresses can view your recent orders.

However, if you are interested in large quantities, you will need a customer account to contact us, which you can create easily and in a few minutes.

8What payment options are available?

If you have an existing customer relationship, we may offer you payment by invoice. All other payment methods can be found here (link to payment methods).

9I have placed an order, when will I receive my goods?

After your order has been received by us and we have booked your payment, you will usually receive your goods within a few days the desired order delivered to the delivery address given to us.

For products that are not in stock, the estimated delivery time will be displayed in the ordering process.

Bulk quantities are individual agreements, in which you can agree the terms of delivery and payment directly with the manufacturer or distributors.

10How and by whom will my order be delivered?

We cooperate with all renowned service providers in Europe for manageable quantities in order to deliver your goods as quickly and safely as possible.

For large quantities, we are happy to offer you access to our international contact network of manufacturers, distributors and freight forwarders, who will be happy to put their know-how at your disposal.

11How do I get special conditions?

Feel free to contact us and let us determine your desired quantities together. Afterwards, we will discuss together to what extent we can find a price that is satisfactory for you. Please use our contact form for this purpose.

12Do you have a loyalty or affiliate program?

Loyalty and recommendation are very important to us and partners and intermediaries are welcome to join us. Our partner program, which has been tried and tested for years, is a core element of our offer.

Details about our loyalty and partner program can be found here.

13I have my own certified protective equipment product. How can I be included and listed with you?

This is also possible if necessary. Use our contact form and describe us your product very precisely with pictures, certifications, delivery quantities and times.

We will be happy to contact you and discuss the possibilities of cooperation.

If you still have any questions, please do not hesitate to contact us directly via our contact form.
Contact form